Tuesday, 7 September 2010
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Editors
James Smith is the Managing Director of FutureGov, and oversees the editorial direction of both this online community and the print magazine.
He established the original publication back in 2003, and has been closely involved in its development since that time – spearheading new areas of focus, particularly in the fields of local government, digital inclusion and national policy.
James enjoys interviewing senior policymakers from Asia Pacific and the wider world, discussing the machinery of government and the changing expectations of what the public sector’s role is.
He has a degree in Modern History from the University of Oxford.
His background is in journalism, where he has worked for a range of different publications in London, San Francisco, and for the last 10 years Singapore. He dabbled a bit in History at Oxford, likes kicking footballs round the office and wears stripey socks. He spends way too much time on books, and hopes to write a few of his own one day.
20 July 2010 | Interview
Delivering u-govt in Korea
The introduction of technology has been critical to transforming the way Korea’s public sector operates, says Jung-Hyub Kang, the country’s most senior information officer. Interview: James Smith. Edited: Robin Hicks
7 June 2010 | Interview
Australia's GCIO reveals priorities
In the wake of major reviews of the cost structure of government IT, and the use of social media by government, FutureGov sat down with Ann Steward, Australian Government Chief Information Officer, and General Manager of the Australian Government Information Management Office.
10 July 2009 | Interview
Birmingham: a new model for city administration?
Glyn Evans, Corporate Director of Business Change with Birmingham City Council, explains how England’s second city is embarking on the country’s most far reaching local government transformation programme.
27 May 2009 | News
GCIO to deliver keynote at Government Information Forum 09
Hong Kong’s Government Chief Information Officer Jeremy Godfrey is delivering the keynote presentation at this year’s Government Information Forum in Hong Kong.
13 November 2008 | Research
Asia’s leading government agencies announced
It was an exciting evening at Asia’s 2nd annual Government Technology Awards in Bali, Indonesia – the “Oscars” of Asia’s public sector modernisation efforts – where outstanding government projects across Asia were recognised and rewarded at a regional ceremony in front of an invited guest list of senior government officials from 15 countries.
13 November 2008 | News
Brunei GCIO candid about e-govt inadequacies
Over ambitious moves to e-government led to ‘fragmentation’ of effort, says GCIO and Permanent Secretary of the Prime Minister’s Office in Brunei.
9 October 2008 | Interview
Hong Kong GCIO in conversation
Jeremy Godfrey, appointed Hong Kong’s Government Chief Information Officer earlier this year, met up with James Smith for a chat. This is an abridged selection of his comments.
25 September 2008 | News
New Zealand varsity upgrades backbone
With 22,000 students and 2000 staff on four major sites, Victoria University in Wellington, New Zealand, needs top grade communications. Efficient access to knowledge resources, administrative systems and educational applications all depend on reliable, high speed data connections throughout the campus.
24 September 2008 | News
Seoul inks plan for telephone services
Mayor Oh Se-hoon of Seoul Metropolitan Government (SMG) has announced an ambitious vision to provide advanced telephone-based citizen services, modeled on popular government call centres in Europe.
16 September 2008 | News
Tamil Nadu govt launches entrepreneur site
Wait for it … it’s not a site that lets you register your micro, small or medium enterprises. It’s a site which allows you to submit a form to be given permission to then apply to register your micro, small or medium enterprise.
16 September 2008 | News
Singapore teachers get web 2.0 resources
A new joint project between the Infocomm Development Authority of Singapore and the country’s Ministry of Education aims to provide teachers with all the information they need to leverage web 2.0 technologies for new approaches to learning.
5 September 2008 | Feature
Australian college invests in high performance network
Mercedes College deploys 10gb a second connectivity in new fibre network.
3 September 2008 | Deals
Marrying content management and compliance
Records management vendor Fuji Xerox and IT management software vendor CA are partnering in Singapore to provide an integrated Enterprise Content Management and Identity and Access Management solution – and the country’s public sector is squarely in their sights.
1 September 2008 | Deals
CrimsonLogic appoints new manager for Filipino operations
New General Manager to steer CrimsonLogic’s growth in the Philippines.
25 August 2008 | Spotlight
Accenture appoints new Public Service head
Barcelona-based Accenture veteran to oversee company’s business serving public-sector clients.
22 August 2008 | News
Chinese ministries push UOF document format
China’s International Department of the Central Committee of the Communist Party, the Ministry of Commerce, and the State Archives Administration have started to promote the Chinese-made Uniform Office Format standard.
21 August 2008 | Interview
Indian e-govt 'faces corruption threat'
“Corruption is the biggest enemy of e-government,” Tanmoy Chakrabarty, Vice President of government industry solutions at Tata Consultancy Services (TCS), has announced to the press.
19 August 2008 | News
Vietnam plans schools IT push
Vietnam’s Ministry of Education has announced three major initiatives to boost the quality of school education in the country.
18 August 2008 | News
Claiming govt fuel rebates online
Malaysia’s government e-services portal is now working with the country’s post office to provide electronic payment of fuel rebates to citizens.
14 August 2008 | News
Singapore launches ASEAN e-govt fellowship programme
The Infocomm Development Authority of Singapore (IDA) has launched a fellowship programme for ASEAN countries in the areas of e-government.
13 August 2008 | News
E-government ideas competition launched in Europe
The Estonian government has launched an ‘Idea Competition’ with the purpose of generating new ideas for extending and improving the country’s e-services. Citizens are encouraged to contribute their ideas to the central government portal.
12 August 2008 | News
Bangladesh boosts digital inclusion with mobile broadband pilot
A three month trial aims to demonstrate the value of high-speed internet access for the provision of a range of advanced services – including mobile health and mobile learning – in the country’s capital, Dhaka.
12 August 2008 | Deals
China's Rail ministry secures national comms network
China’s Ministry of Railways is protecting its nationwide communications infrastructure, encompassing the Ministry’s headquarters and 18 bureaux.
12 August 2008 | Feature
Setting state government IT policy in India
R S Sharma, Principal Secretary in the Information Technology Department of the State Government of Jharkhand, India, is responsible for formulation of State policies in the IT and e-governance area. He shares his perspectives on the implementation of various IT projects in all the Departments of the State Government.
8 August 2008 | News
Bahrain shares e-govt plans with United Nations
A high-ranking delegation of officials from Bahrain is visiting the United Nations headquarters in New York to benchmark the Arab country’s e-government plans.
6 August 2008 | Research
UK civil servants want more access to Web 2.0 tools
A new study by Huddle.net - ‘Social Collaboration and Public Sector’ - has indicated that local government workers in the UK are straining at the IT department’s leash to use social internet tools.
6 August 2008 | News
Mobile computers for clumsy knowledge workers
Motorola has launched a new and improved ruggedised mobile computer, and large government organisations with clumsy remote workers stand to benefit.
6 August 2008 | Deals
Singapore IT consortium targets Indian e-government market
A group of small Singapore IT companies is banding together to improve their chances of getting a slice of India’s lucrative public sector IT market, with an initial focus on state government.
5 August 2008 | News
Conferencing key govt productivity tool
African country deploys videoconferencing to increase the effectiveness of senior government official meetings.
4 August 2008 | Research
US e-government satisfaction rising
E-government satisfaction can drive citizens to online channel, lead to cost savings, suggests new research.
1 August 2008 | Interview
Focusing on ends rather than means
A shift to local government delivery, and a rapidly converging IT ecosystem is pressuring the region’s public sector to think strategically rather than tactically about the role of IT, says Microsoft’s point man for public sector, Ralph Young. Interview: James Smith.
1 August 2008 | News
IBM Research develops tech fix to aid human memory
New software helps people struggling with information overload.
1 August 2008 | News
Malaysia, Brunei collaborate for ICT
Brunei’s Authority for Info-communications Technology Industry (AITI) hosted Malaysia’s Multimedia Development Corporation (MDEC) and more than 20 other MSC status companies from Malaysia for a two day meeting. This is the second time the event has been held, with an earlier gathering in March 2007.
1 August 2008 | Feature
Why e-government isn’t working
E-government needs to go niche if it is to remain relevant and it needs to be relevant if it is to succeed online. James Smith thinks aloud.
12 September 2007 | Feature
Web 2.0 = SOA in the wild
What makes Web 2.0 applications different to the earlier generation of online offerings? In Web 1.0 we were trying to push innovation at users. Now the pressure is the other way – the users are pulling and shaping Web 2.0.
2 May 2007 | Feature
Korean e-government for export
South Korea lends a helping hand – with strings attached.
30 May 2006 | News
Singapore announces US$1.27 billion e-govt masterplan
Joint announcement by Ministry of Finance and Infocomm Development Authority of Singapore heralds country’s shift from e-government to ‘i-government’ (integrated government).
7 May 2006 | News
Extending the enterprise: ruggedised government computing
There is no longer a trade off between knowledge-based working and mobility as a new generation of Panasonic ruggedised notebooks find favour with government users.
10 March 2006 | News
Building government from scratch in Estonia
Ivar Tallo, Head of the e-Governance Academy in Estonia explains how the Baltic government gone all-out to streamline citizen-government interactions.
22 February 2006 | News
The view from the top: Hong Kong's Government CIO in interview
Howard Dickson, Hong Kong’s first Government Chief Information Officer, reflects on his first six months on the job. Interview: James Smith.
16 February 2006 | News
Autodesk web mapping goes open source
Design and data visualisation giant Autodesk has revolutionised the prospects for open source web mapping by making the code of its next-generation web mapping platform freely available.
9 February 2006 | News
Developing an emergency ambulance communications network in Penang
No one in the Malaysian state imagined that the first test of its ambulance communications network would be last year’s Indian Ocean Tsunami, says Dr Teo Aik Howe, Head of the Emergency Department, Penang Hospital.
7 February 2006 | News
Institutionalising public sector innovation in Singapore
The Enterprise Challenge has helped change attitudes to IT innovation in Singapore’s public service says Angela Chong, Manager, Public Service Division, Prime Minister’s Office. Interview: James Smith.
23 January 2006 | News
Leveraging situational intelligence in Australia
John Weippert, Director ICT, Northern Territory Police Fire and Emergency Services, explains how a combination of technology solutions has led to better resource allocation. Interview: James Smith.
5 January 2006 | News
Candid camera: CCTV and the value of situational awareness
As events in London last year have demonstrated, CCTV is a technology whose time has come. Report: James Smith.
5 December 2005 | News
Human traffic management at Singapore's National Heritage Board
Philip Chua, Chief Information Technology Officer of the National Heritage Board in Singapore, shares the experience of implementing a People Counting and Tracking System.
24 November 2005 | News
Hong Kong Companies Registry implements e-Search
Digitising company information and placing it online has cut government costs and provided a competitive boost to the territory’s businesses, writes Gordon Jones, Registrar of Companies at the Hong Kong Companies Registry.
9 November 2005 | News
Establishing a central government IT agency in the Philippines
The Philippines is the only country in ASEAN without a dedicated agency responsible for e-government and the ICT industry. That’s about to change. Report: Natasha Gonzales.
25 October 2005 | News
Managing blue light communications in Victoria
John Peoples, Chief Executive Officer of the Bureau of Emergency Services Telecommunications, shares Victoria’s blueprint for emergency services’ communications interoperability.
22 September 2005 | News
UK unveils biometric standards for ID cards
The BS ISO/IEC 19794 series of standards cover the science of using “biological properties” to identify individuals, such as fingerprints, iris scans and facial recognition.
12 September 2005 | News
Developing Integrated Flagship E-Government Projects
Dr Muhammad Ghazie Ismail, Senior Vice President, Multimedia Development Corporation, Malaysia explains how e-government project can be integrated into a broader technology roadmap. Interview: James Smith.
2 September 2005 | News
Singapore MINDEF’s OpenOffice implementation
Dr Cheok Beng Teck, Director of the Chief Information Officer Office, at Singapore’s Ministry of Defence, explains the considerations that led to the world’s largest public sector open source desktop deployment. Interview: James Smith.
30 August 2005 | News
Government, business and community sectors need to discuss governance
Datuk Dr Mohamed Arif Nun, Chief Executive Officer of the Multimedia Development Corporation of Malaysia highlights the importance of dialogue.
7 August 2005 | News
Oracle launches e-government Centre of Excellence in Malaysia
Oracle’s regional network of E-Governance Centres of Excellence (CoE) is growing, with yesterday’s official opening of its fifth Asian solutions testbed in Putrajaya.
3 August 2005 | News
Singapore Police Force: a learning organization
Kan Siew Ning, Director of the Police Technology Department, Singapore Police Force, discusses the importance of process and organizational culture in supporting critical IT infrastructure. Interview: James Smith.
27 July 2005 | News
After the waves: the role of technology in the wake of the Tsunami
Technology has been a key component of relief, recovery and reconstruction efforts in Sri Lanka following December’s Tsunami. Report: James Smith.
19 July 2005 | News
Lightening the load: online tax filing in Thailand
Jantima Sirisaengtaksin, Chief Information Officer at Thailand’s Revenue Department, reveals the success of this year’s e-filing exercise. Interview: James Smith.
4 July 2005 | News
The struggle to meet rising citizen expectations
The publication in April of Accenture’s sixth annual report on global government service delivery highlighted a persistent gap between citizen expectations and public sector delivery. Report: James Smith.
24 June 2005 | News
Wireless healthcare in Australia
Monash Medical Centre (MMC) in Melbourne is in the middle of a wireless trial that aims to plug the gap between bedside care and the hospital’s centralised information systems. Report: James Smith.
5 June 2005 | News
e-Sri Lanka: reengineering government
Manju Hathotuwa, CEO of the Information and Communication Technology Agency of Sri Lanka, discusses the challenges and opportunities involved in reengineering the country’s government. Interview: James Smith.
27 May 2005 | News
Collaborative service delivery for public sector
The time is right for governments to move from agency-based services to pan-government services, says Oracle Corporation. Report: James Smith.
21 May 2005 | News
The strength of e-government planning in Korea
An assessment of the structural drivers of South Korea’s use of technology within the public sector, by Sun Phil Kwon, Department of Public Administration and Information, South Korea.
14 May 2005 | News
Singapore's JTC simplifies process complexity
Over half of JTC’s customer transactions occur online, thanks to a best practice IT project that integrated customer-facing and back office applications throughout the government agency. Report: James Smith.
29 April 2005 | News
Building a public feedback mechanism
James George Chacko, Programme Specialist with the United Nations’ Asia Pacific Development Information Programme, discusses the policy and operational advantages of listening to citizen feedback. Interview: James Smith.
21 April 2005 | News
Does civil service = poor service?
The private sector has invested heavily in improving the customer experience. Now it’s time for government agencies to play catch-up. Report: James Smith.
12 April 2005 | News
Information management supports child safety in Australia
As part of a statewide initiative to reform child protection and youth justice service delivery, the Queensland Government is looking to improve information management. Report: Raj Kumar Prasad.
6 April 2005 | News
Reducing the regulatory burden of government
The Accounting & Corporate Regulatory Authority (ACRA) has reduced the burden of compliance for enterprises in Singapore. Report: James Smith.
9 March 2005 | News
European citizen feedback portal launched
The European Commission has officially launched ‘Your Europe’, a comprehensive web site providing information for citizens and businesses within the EU.
7 March 2005 | News
New Zealand local government implements CRM
Manukau, New Zealand’s third largest city is three years into an ambitious programme to reinvent citizen service delivery. Report: James Smith.
7 March 2005 | News
Singapore unveils US$23.4 million information security masterplan
The Singapore government is investing S$38 million over the next three years to build Singapore’s capabilities in cyber security.
6 March 2005 | Deals
Brunei ministry initiates a trio of IT projects
Brunei’s Ministry of Religious Affairs (MRA) has signed off on a number of e-government deals, following the success of Brunei’s PMONet initiative.
3 March 2005 | Deals
Oman govt signs infrastructure agreement
Oman’s Ministry of Commerce and Industry has signed two agreements that will pave the way for the roll-out of e-government services.
2 March 2005 | News
Indian govt IT projects to focus on PPP
Suresh Pachauri, Minister of State for Personnel, Public Grievances & Pension, said that public private partnerships are a key factor in taking forward the spirit of e-governance.
3 February 2005 | News
Migrating citizens to e-government channels in Hong Kong
Betty Fung, Deputy CIO at the Office of the Government Chief Information Officer, shares Hong Kong’s experience of getting citizens to take advantage of lower cost e-government service delivery channels. Report: James Smith.
28 January 2005 | News
Managing taxpayer data, maximising revenues
Lilia Guillermo, Chief Information Officer of the Philippines’ Bureau of Internal Revenue, explains how better management of taxpayer records led to a dramatic and immediate improvement in the agency’s bottom line. Report: James Smith.
19 January 2005 | News
‘Co-sourced’ call centre pays off for IE Singapore
Last November International Enterprise Singapore beat off competition from all-comers to clinch awards for both Singapore and the region’s ‘Best New Call Centre’. Report: James Smith.
1 January 2005 | Interview
Building New Zealand’s e-government ecosystem
New Zealand has ambitious plans to establish a rich e-government ecosystem that syndicates content and services through the national government portal, individual agency sites as well as the private sector. Laurence Millar, Director of the E-Government Unit at the State Services Commission talks about the country’s current progress and future plans.
24 December 2004 | Deals
Self-service deployments: best practice guide
Welcome to the second volume in a series of Best Practices Guides written by Genesys Telecommunications Laboratories.
17 December 2004 | News
Chinese e-government: too hot to handle?
Estimated at US$4.8 billion, China’s market for e-government services now depends upon the development of common national standards. Report: James Smith.
3 December 2004 | News
Introducing the CIO role in Korean government
How the CIO role proved to be a springboard for government IT success in South Korea. Report: James Smith.
26 November 2004 | News
Singapore trials biometrics for automated immigration at Changi
World’s first fully-automated check-in and immigration clearance system that uses biometric recognition technology, goes on trial.
9 November 2004 | News
E-government and the surveillance society?
The fight against terrorism, and the data requirements of e-government, raise the issue of finding the right balance between security and privacy, writes Thomas Riley.
20 October 2004 | News
E-government progress in New Zealand
By Trevor Mallard, Education Minister, New Zealand Government.
4 October 2004 | Feature
Asia leads world in e-government rankings
Taiwan and Singapore vie for top two slots in the latest e-government rankings, but what impresses is the Asian region’s strength in depth.
20 September 2004 | News
E-Government Rankings 2004: Asia comes first, second
Taiwan and Singapore lead the world in the latest annual E-Government Rankings. Report: James Smith.
19 August 2004 | News
Indian state aims to foster digital infrastructure with e-govt
The Kerala government has announced that it would launch a slew of IT literacy projects across the state to bridge the digital divide. Report: Edmund Tan.
11 August 2004 | News
Social security reform in China
Reforming China’s social security system poses a great administrative challenge for the government, writes Dr Mike Zhang, Jiangsu Provincial Government, China.
9 August 2004 | Feature
Engaging Singapore's citizens
As Singapore celebrates its 39th National Day today, it is worth taking a closer look at the achievements one of the region’s e-government leaders writes James Smith.
3 August 2004 | Feature
Mobile feedback in the Philippines
In the Philippines up to 150 million text messages are sent each day. By contrast there are only 3.2 million internet users in the country. So when the Civil Service Commission examined creating new channels for citizen feedback, it realised that the wireless channel was the way to go.
19 July 2004 | News
NEW RESEARCH: Asian government IT priorities revealed
New research by Public Sector Technology & Management uncovers the key priorities of Asia Pacific’s government IT community. Filed by PSTM Staff.
12 July 2004 | News
South African govt improves revenue collection through IT
South African Revenue Service saves millions of dollars with unified view of the taxpayer following a Siebel and IBM implementation managed by Accenture. Report: Edmund Tan.
22 June 2004 | News
E-government Leadership Profile: Dr Chusnul Mar'iyah
In the second of our E-government Leadership Profiles series, we shine the spotlight on Chusnul Mar’iyah, Director of the IT Tender Commission at the Logistics Division of Indonesia’s General Elections Commission (KPU). Report: Edmund Tan.
7 June 2004 | News
Japanese city deploys e-government
Kyotango City has deployed an e-Government network solution to enable sophisticated information services for its 66,000 citizens.
31 May 2004 | News
Ho Chi Minh City's online business registration project
Ho Chi Minh City’s Planning and Investment Service has successfully migrated business registration online. Report: Edmund Tan.
18 May 2004 | News
Shanghai's city websites initiative
Starting this month 18 upgraded information portals providing information about government policies will be available to local residents. Report: Edmund Tan.
6 May 2004 | News
Canada remains e-government leader
Canada is top dog in the world of e-government for the fourth successive year - though Singapore, Australia and Japan are making great strides forward. Report: Edmund Tan.
4 May 2004 | News
Enterprise Architecture for e-government
By Dr John Gøtze, Enterprise architect, IT Strategic Office, National IT and Telecom Agency, Denmark.
27 April 2004 | News
Chip-based secure govt in Israel
Israeli government secures access to the government network with card technology. Report: Edmund Tan.
23 April 2004 | News
British police forces deploy new handsets
Seven British Police Forces have decided to jointly deploy a new digital handset to their officers on the national public safety network. Report: Edmund Tan.
14 April 2004 | News
Hong Kong's blueprint for public sector reform
We need to freely discuss ideas on facilitating a more efficient and effective delivery of services to the public, says Michael Suen, Acting Chief Secretary for Administration, Hong Kong.
12 April 2004 | News
Canadian city invests in software to improve efficiency
The City of Calgary has chosen to upgrade to an enterprise software platform executives say will be supported for the long term and will provide a base on which to add greater functionality down the road. Report: Edmund Tan.
7 April 2004 | News
London's wirelessly-controlled CCTV
Westminster City Council is set to transform the heart of London into a Wireless City. Report: James Smith.
25 March 2004 | News
Bahrain's national e-govt infrastructure & Linux
The Government of Bahrain’s Central Informatics Organisation (CIO) is to build its national e-government infrastructure on the open standard Linux platform. Report: Edmund Tan.
19 March 2004 | News
eDubai: a conversation with Omar Bin Sulaiman
Dubai will become the Silicon Valley of the Middle East, supported by one of the world’s most advanced e-govt infrastructures. Edmund Tan spoke with the CEO of Dubai Internet City.
24 February 2004 | News
From disappearing boundaries to security governance
Two seemingly contradictory movements have recently appeared on the IT landscape, writes Philippe Langlois.
17 February 2004 | News
Singapore armed forces optimise procurement processes
Automated and integrated procurement process reduces costs and reaps greater efficiencies at Singapore’s Ministry of Defence. Reporting: Edmund Tan.
5 February 2004 | News
Secure e-government: a European approach
The drive to ‘joined-up-government’ can expose government IT systems to external threats. Germany is trying to reconcile the two through education. Report: Edmund Tan.
28 January 2004 | News
New Zealand police improve emergency response times
The New Zealand Police have implemented a new communications system to improve the flow of emergency calls to officers in the field. Reporting: Edmund Tan.
22 January 2004 | News
Myanmar government committed to IT development
By Prime Minister General Khin Nyunt, Government of Myanmar, and Chairman of the Myanmar Computer Science Development Council.
20 January 2004 | News
New Zealand's Centre for Advanced Government Applications
The Information Technology Association of New Zealand (ITANZ) has released proposals to establish a knowledge centre to fuel the development and commercialisation of ‘Made in New Zealand’ e-government applications. Report: Edmund Tan.
28 December 2003 | News
Moving your Malware strategy out of the dark ages
It’s time to review your organisation’s approach to external threats to your network, says Greg Day.
15 October 2003 | News
UAE Ministry of Labour launches SmartForms portal
The United Arab Emirates’ new SmartForms portal will streamline the user experience and reform internal processes. Report: Edmund Tan.
30 September 2003 | News
Asia's top 20 e-government nations
A new study of global e-government undertaken by researchers at Brown University has ranked the world’s 198 countries for e-government capability, with surprising results. Reporting: Edmund Tan.
23 August 2003 | News
E-government projects update in Myanmar
Myanmar progresses with e-government trial. Reporting: Edmund Tan.
3 May 2003 | News
Glasgow pioneers e-govt call centre
Glasgow City Council implements one of the UK’s first local government multi-media contact centres. Report: Edmund Tan.
7 April 2003 | News
Australia's Centrelink: the agency for government service delivery
By Hank Jongen, National Manager, Communication, Media and Marketing, Centrelink, Australia.
17 March 2003 | News
Australian Tourist Commission boosts storage infrastructure
Australia’s Tourist Commission improves business responsiveness and lowers downtime with disk and tape library solution. Report: Edmund Tan.
11 February 2003 | News
Germany's BundOnline 2005 initiative
By Otto Schily, Federal Minister of the Interior, Germany.
17 January 2003 | News
How Austrade overhauled its global IT system
Austrade required a global IT infrastructure to support a highly mobile user population operating in 61 countries. Report: Edmund Tan.
19 April 2002 | News
San Diego Port District streamlines budgeting process
Government entity responsible for San Diego’s harbour, airport and public lands uses web-based management solution to help manage quarter billion dollar budget. Report: James Smith.
30 August 2001 | News
Asian governance and the 'Knowledge Economy'
A more knowledge-intensive approach to governance will redefine how the public sector relates internally to its own agencies and its own employees, writes James Smith.
6 July 2001 | News
Civic pride driving China e-govt development
Estimated at US$4.8 billion, China’s market for e-government services depends upon the development of common national standards. Report: James Smith.
15 June 2001 | News
UAE e-govt moves to next level
The United Arab Emirates’ e-government initiative has moved into its second phase where it will focus on managing the government’s financial information. Report: Edmund Tan.
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